Support

Need help with CircleUp? Email support@circleup.now.

We read every message. Include your workspace name and the phone number you sign in with, and we can find your account faster.

Common questions

I can't sign in. CircleUp signs you in with your phone number and a one-time code sent by text. If the code doesn't arrive, check that the number matches the one your manager invited, and that your phone can receive SMS from short codes.

I was invited but can't find the workspace. Invitations are claimed by phone number — sign in with the number your manager used, and the workspace appears automatically. There is no invite code to enter.

My workspace says it's paused. The subscription has lapsed. Your workspace owner can restart it from the app or from the billing page on the web; only they can, so let them know.

I want to delete my account. You can do that from the app, at Settings → Delete account. See account deletion for what is removed and what is kept.

Reporting content

If something in a CircleUp is inappropriate, harassing, misleading, or a safety concern, tap Report this CircleUp on the video and choose a reason. Reports go to your workspace admin for review, and our team is alerted too.

If you would rather not report it inside your workspace — or the problem is with the workspace itself — email support@circleup.now directly and we will look into it.

Billing

Subscriptions bought on the web are managed from the billing page in your workspace settings.

Subscriptions bought through the App Store are billed to your Apple account, and only Apple can change or cancel them — on your iPhone, open Settings → your name → Subscriptions. We cannot cancel or refund an Apple subscription on your behalf.

Legal

CircleUp is a product of Sigma Horse LLC.